These Terms & Conditions apply to transportation services provided or arranged by Star Limousine CPH.
By confirming a booking with Star Limousine CPH, the customer accepts these Terms & Conditions.
Bookings can be requested through our website, by email or by telephone.
A booking is considered confirmed once Star Limousine CPH has provided confirmation to the customer.
The customer is responsible for providing accurate information, including:
Name and contact details
Pick-up address
Destination
Date and pick-up time
Number of passengers
Amount of luggage where relevant
Flight number for airport transfers
Any special requirements
The customer is responsible for checking the booking confirmation and informing us as soon as possible if any information is incorrect.
Unless otherwise stated, the confirmed price includes VAT and the ordinary costs associated with the agreed journey, including parking, road and bridge tolls and airport charges.
The price is based on the information provided by the customer at the time of booking.
Additional charges may apply if the customer subsequently requests changes such as additional stops, a different destination, additional driving time, additional waiting time or other services not included in the original booking.
Where reasonably possible, any additional costs will be communicated to the customer.
Payment terms will be stated in the booking confirmation or invoice.
Payment may be required before the journey unless otherwise agreed in writing.
Corporate customers with an approved account may be offered separate invoicing and payment terms.
Cancellations must be communicated to Star Limousine CPH by email or other agreed written communication.
The following cancellation terms apply unless otherwise stated in the booking confirmation:
More than 24 hours before the scheduled pick-up: No cancellation charge.
Between 6 and 24 hours before the scheduled pick-up: 50% of the agreed price may be charged.
Less than 6 hours before the scheduled pick-up: 100% of the agreed price may be charged.
No-show: 100% of the agreed price may be charged.
Special cancellation conditions may apply to larger group bookings, coaches, multi-vehicle bookings, events or bookings involving substantial advance arrangements. Any such conditions will be communicated before the booking is confirmed.
Customers should inform Star Limousine CPH of any requested changes as early as possible.
Changes are subject to vehicle and chauffeur availability and are not confirmed until accepted by Star Limousine CPH.
Changes resulting in additional distance, driving time, waiting time, stops or different vehicle requirements may result in an adjustment to the agreed price.
For airport transfers, the customer must provide the correct flight number.
Where a valid flight number has been provided, Star Limousine CPH will monitor the flight and adjust the airport pick-up time according to the actual arrival time where reasonably possible.
Up to 60 minutes of waiting time is included after the actual arrival of the flight.
If the passenger has not met the chauffeur within the included waiting period, additional waiting time may be charged in 15-minute intervals.
Passengers who are delayed at immigration, baggage claim or for other reasons should contact Star Limousine CPH as soon as possible.
For pick-ups other than airport arrivals, up to 15 minutes of waiting time is included unless otherwise stated in the booking confirmation.
After the included waiting period, additional waiting time may be charged in 15-minute intervals according to the vehicle and service booked.
A booking may be considered a no-show if the passenger does not arrive at the agreed pick-up location within the included waiting period and Star Limousine CPH is unable to establish contact with the passenger.
A no-show may be charged at 100% of the agreed booking price.
If the customer cannot locate the chauffeur at the agreed pick-up location, the customer should contact Star Limousine CPH before leaving the location.
Star Limousine CPH will make reasonable efforts to arrive at the agreed time and complete the journey according to the booking.
However, travel times may be affected by circumstances outside our reasonable control, including traffic congestion, accidents, road closures, severe weather, police or authority restrictions and major events.
Customers travelling to airports, meetings, cruise terminals or other time-sensitive destinations are responsible for allowing reasonable additional travel time.
Star Limousine CPH will make reasonable efforts to provide the vehicle type or category stated in the booking confirmation.
In the event of mechanical problems, operational requirements or other unforeseen circumstances, another suitable vehicle may be provided.
Any replacement vehicle will have sufficient legal passenger capacity for the confirmed booking.
Star Limousine CPH may use selected partner operators or third-party transportation providers to perform all or part of a booking.
This may particularly apply to group transportation, coaches, additional vehicles, bookings outside our normal operating area or periods of high demand.
Where a partner operator is used, Star Limousine CPH will endeavour to ensure that the transportation service corresponds to the service agreed with the customer.
The customer is responsible for providing the correct number of passengers and relevant information about luggage when making the booking.
The number of passengers must never exceed the legal capacity of the vehicle.
Large, excessive or unusual luggage must be disclosed before the booking is confirmed.
Star Limousine CPH cannot guarantee transportation of luggage exceeding the available capacity of the booked vehicle.
Child seats can be provided when requested in advance and confirmed by Star Limousine CPH.
Where a child seat has been included in the confirmed booking, the cost is included in the agreed price unless otherwise stated.
Customers should provide the child’s age and other relevant information when requesting a child seat so that an appropriate solution can be arranged.
Passengers must behave in a manner that does not endanger the chauffeur, other passengers, the vehicle or other road users.
Smoking is not permitted in the vehicles.
A chauffeur may refuse to commence or may terminate a journey if a passenger behaves violently, threateningly, illegally or in a manner that creates a safety risk.
The customer may be charged for damage to the vehicle or extraordinary cleaning caused by the customer or passengers associated with the booking, to the extent permitted by applicable law.
Passengers are responsible for their personal belongings.
Star Limousine CPH cannot guarantee responsibility for property left in a vehicle.
Customers who believe they have left an item in a vehicle should contact us as soon as possible. We will make reasonable efforts to locate and return found property.
Reasonable costs associated with returning lost property may be charged to the customer.
Accessibility requirements, oversized luggage, multiple child seats or other special requirements must be communicated before the booking is confirmed.
Such requests are subject to availability and must be confirmed by Star Limousine CPH.
Star Limousine CPH is not responsible for failure or delay in performing a service where this is caused by circumstances beyond our reasonable control.
This may include severe weather, natural disasters, major accidents, road closures, strikes, government restrictions, civil emergencies or similar extraordinary circumstances.
Nothing in this section limits any rights that cannot legally be excluded or restricted.
Any complaint regarding a journey should be submitted to Star Limousine CPH as soon as reasonably possible.
Please include the booking details and a description of the issue so that we can investigate the matter.
Nothing in these Terms & Conditions limits mandatory consumer rights under applicable law.
Personal information provided in connection with an enquiry or booking may be processed for the purposes of handling enquiries, arranging and providing transportation, payment, invoicing and customer service.
Further information about how personal information is processed can be found in our Privacy Policy.
These Terms & Conditions and services provided or arranged by Star Limousine CPH are governed by Danish law.
Any dispute will be handled in accordance with applicable Danish rules concerning jurisdiction and consumer protection.
Star Limousine CPH
Herstedvang 7A
2620 Albertslund
Denmark
CVR: 39203375
Phone: +45 25 70 33 99
Email: info@starlimousinecph.dk
Based in Copenhagen, we provide professional chauffeur services for individuals, businesses and groups of all sizes. Travel in comfort with our fleet of executive cars, Mercedes EQV, Sprinter vans, minibuses and coaches throughout Denmark.
